Frequently Asked Questions

Pricing

Where do I get pricing information?
Call or visit your local H-E-B store today! A Blooms partner can assist you with pricing details for your favorite flowers and will be happy to answer any questions.

Ordering

How do I place an order? 
You can call or visit your nearest H-E-B to schedule a free consultation with a Blooms partner. 

When should I place my order? 
To ensure you receive fabulous flowers, please place your order one month before your event date. Your florals will arrive 1-2 days prior to the scheduled pickup date to allow for proper hydration.

Bouquets & Vases

Can the flowers or colors be changed in any of the Collections?
At this time, we are unable to change the flower types or colors in our Event Collections; however, a Blooms partner can help you create a custom look by adding other florals to bouquets or centerpieces to complement the style of your event.

Do the centerpieces come with vases?
While vases aren't included with the centerpieces, a Blooms partner will guide you through our selection of vase options that can be added to your order.

Are the bouquets delivered with the ribbons wrapped around the stems?
Ribbons can be damaged during transportation from the farm. A Blooms partner can add the ribbon you choose to the bouquets before the scheduled pickup date.

Payment

When is payment due? 
To get your beautiful event underway, a payment of 10% of the total amount is due at the time you place your order. The remaining balance will be due during the week of your event.

Shipping & Delivery

Where will my order be delivered?
Your order will be delivered directly to the nearest H-E-B store. It will arrive at the store 1-2 days prior to the scheduled pickup date to allow for proper hydration.

As soon as your order is ready, a Blooms partner will call you to ensure a smooth pickup experience.